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Discussion topic: After upgrade to new white wifi Mac router no voip calls

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This message was authored by Joe+S. This message was authored by: Joe+S.

After upgrade to new white wifi Mac router no voip calls

I've upgraded my Sky router to the Sky WiFi max white one from the black one, and the voip isn't working.

This is not a sky upgrade, I found a great deal on an auction site for a brand new product. So instead of paying monthly it's paid for outright. 
Everything else is set up and connected great. All devices connect, it connects to Sky broadband great and the wifi is great. But even though it's connected the same as the old one, with the same phone plugged directly in to the router to the uk phone plug, nothing. When I connect the phone I can hear it click like it's trying to connect but there is no dial tone. Any suggestions?


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: After upgrade to new white wifi Mac router no voip calls

Posted by a Superuser, not a Sky employee. Find out more

@Joe+S. 

 

Slight correction: a Max Hub doesn't require an additional subscription in top of Sky Broadband to use, and neither does Sky Talk Internet Calls

 

The optional set of Max WiFi services ('pod' wireless booster loan, Parental Controls and advanced security) which can run from a Max Hub has an extra monthly cost.

 

It's the linking of the Hub hardware to the Sky Broadband account which hasn't happened in your case, because it didn't come from Sky and they are the only legitimate source: any seen on sale are Sky property and should have been returned to them.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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