Landline doesn't allow enough time to answer a call and just cuts off

[slsb]

Were having trouble with out business landline as it only allows for about  6 rings before it cuts off. We don't have a answering messgage set up either, so it's not like its's being forwarded to this. The previous owner who was with a different provider, never had an problems with this so was thinking it must be because we've changed  and moved to SKY. As a business we get times when were busy and are not able to answer the phone within 6 rings but we need it to be able to ring for long to gives the chance to answer it. Any help would be greatly appreciated!

[Daniel0210]

@slsb 

Sky Broadband and therefore Sky Talk landlines are a domestic service and not a business subscription. In fact the T's and C's you agreed to state this is not supported or allowed. 

[slsb]

I've got a phoneline with my SKY business account, is because I should have put it under SKY voice? 

[Mark39]

Do you mean you have Sky Business Broadband?

https://business.sky.com/

[caesarome]

@slsb 

If you are a Sky Business customer then have you tried to contact them about this ?