Sky talk landline not working

[Williampos]

Account holder is 83year old and lives alone. I'm his daughter living in UK. I can't phone him to check he is okay- "line currently unavailable" - nor will he realise there if is a hub issue. The broadband connectivty seems okay. I haven't his MAC number on router.

How can I contact a person to discuss? Bot and expert help numbers closed until tomorrow. I don't mind the cost as I'm anxious to speak to him tonight to check he is okay. 

Advice please ,

Thank you 

[Addie15]

Hi there, @Williampos.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.