you cannot purchase this programme

[Sirfurry]

I've been getting this message all morning.

It's making following the cricket difficult.

Sky go doesn't seem to be affected but I don't want to watch on my 

[Oddie2004]

Seems to have stabilised so fingers crossed.

[Greenmartha]

Me too. Can someone from @Sky post on the thread with an update? I have been told to upgrade to Sky Q or Sky Stream to resolve the issue 😳

[SKY1992bf]

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@Greenmartha wrote:

Me too. Can someone from @Sky post on the thread with an update? I have been told to upgrade to Sky Q or Sky Stream to resolve the issue 😳

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@Greenmartha  Sky are aware of the issue and are investigating and will provide an update only when they receive information they can share 

but what I can say is that you do not have to upgrade to resolve it , it will be fixed at some point 

[Greenmartha]

Many thanks for the update. Fingers crossed for everyone it gets resolved soon 😊

[oj01]

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@SKY1992bf wrote:

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@Greenmartha wrote:

Me too. Can someone from @Sky post on the thread with an update? I have been told to upgrade to Sky Q or Sky Stream to resolve the issue 😳

---

@Greenmartha  Sky are aware of the issue and are investigating and will provide an update only when they receive information they can share 

but what I can say is that you do not have to upgrade to resolve it , it will be fixed at some point 

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Not least because the same fault is affecting Sky Q 

[SKY1992bf]

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@oj01 wrote:

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@SKY1992bf wrote:

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@Greenmartha wrote:

Me too. Can someone from @Sky post on the thread with an update? I have been told to upgrade to Sky Q or Sky Stream to resolve the issue 😳

---

@Greenmartha  Sky are aware of the issue and are investigating and will provide an update only when they receive information they can share 

but what I can say is that you do not have to upgrade to resolve it , it will be fixed at some point 

---

Not least because the same fault is affecting Sky Q 

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@oj01 very true had it only been affecting Q the answer would have probably been correct 

[Rod46]

I have an up to date subscription and my card is correctly inserted, but I am getting messages saying "you need a valid subscription" and "no card".

[Daniel0210]

@Rod46 

I've moved your post to the main Sky+ thread discussing this, see the post temporarily marked as the answer. 

[Joseph+Anderson]

Seems to have been sorted no issues today.

[Greenmartha]

Yes it seems to be rectified now 😀