Poor reception for Sky+HD with “no signals” on screen

[Nick1222]

Yes. It is an "old" sky+hd box. But the reception has become very poor recently. No signals. Don't know it's the box or the satellite dish problem, or something else? Should I get an engineer to check the dish?

[BenJoBanjo]

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@Nick1222 wrote:

Yes. It is an "old" sky+hd box. But the reception has become very poor recently. No signals. Don't know it's the box or the satellite dish problem, or something else? Should I get an engineer to check the dish?

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Sky+HD is now an obsolete system which Sky no longer support. You can get an independent satellite installer to come and check your dish if you wish, but this will be at your own cost. If it's the box which is faulty then you cannot replace it as your viewing card can no longer be paired to another box. 

Your best option is probably to upgrade to Sky Q. Sky will then send an engineer to install the new Q box and check your dish, cabling and ensure everything works. 

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)

• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet