sky+hd box will not initialise

[Thame]

Message is box is initialising but it remains on this, but it is connectes to the internet

[Annie+UK]

Initialising is done via the satellite dish and not your Internet

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

[Thame]

Signal strength well over 50% and braodband router connections all reading ok

Our other sky+ hd box working ok

?

[Annie+UK]

Please ignore your router/Internet as this has nothing to do with your issue, Sky boxes were designed before the Internet was mainstream so the boxes work primarily via their dish connection

Try rebooting your Sky box, if this does not help then unscrew both dish input cables swap them around and screw them in again (finger tight)

[Mark39]

@Thame the box,is 'initialising' when it can't get a good signal from your satellite dish.

[oj01]

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@Thame wrote:

Signal strength well over 50% and braodband router connections all reading ok

Our other sky+ hd box working ok

?

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When looking at the signal strength/quality, all four white bars should be at least half way across.