"You will lose all Sky channels soon" message

[aliasthad]

Hi,

After months of Sky ruining my viewing with its incessant pop-up message stating I will lose all BBC channels on January 8th (as detailed in this thread), the message has now alarmingly changed to "You will lose all Sky channels soon"!

I contacted Sky about this issue previously and they were rude and unhelpful, with one customer service agent even suggesting I go elsewhere!

I would like to know if there are any others with this issue and what I can possibly do to end these messages. Can I change a setting on my account somewhere to reflect that I have an HD+ box to prevent these messages? Can anyone reassure that I will not indeed lose "all Sky channels" or even explain why a message would say this when I pay my subscription and can view HD channels? I was hoping these messages would end after January 8th, not become more threatening!

[Mark39 · Accepted solution]

As you have a Sky+HD box, you won't lose any channels when the changeover occurs. Unfortunately there's no setting to prevent the message being displayed.

[TimmyBGood]

---

@aliasthad wrote:

I was hoping these messages would end after January 8th, 

---

That was specifically for the end of BBC SD satellite carriage and rather sensitive because of BBC and Sky PSB obligations: the current message refers to a separate process initiated by Sky.

Sky is reconfiguring some SD services to run on DVB-S2 transponders. This means that older DVB-S only receivers – i.e. the original generation Sky digiboxes and Sky+ boxes will cease to receive services.

https://cleanfeed.thetvroom.com/19700/news/sky-confirms-wider-switch-off-of-sd-channels-coming-in-20... 

[Yvonne21]

A bar is coming up on my screen multiple times a day saying I will lose sky channels and to ring the number on screen, but no one answers, Iv already lost bbc channels 😡

[Yvonne21]

Yes I'm the same and no one will talk to me answer me 😡

[caesarome]

If you have a really old SD box then this would apply:

https://www.sky.com/help/articles/bbcupgrade