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Discussion topic: no satelitte signal

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This message was authored by Nikki1073 This message was authored by: Nikki1073

no satelitte signal

I have no satelitte signal. I have gone through all the steps on www.sky.com/nss and my sky+ box is still not working.

 

Please advise.


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: no satelitte signal

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using


You may have to call out someone to check your system, another option is to move to Sky Q as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream if you want to move away from satellite TV and use the Internet

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: no satelitte signal

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using


You may have to call out someone to check your system, another option is to move to Sky Q as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream if you want to move away from satellite TV and use the Internet

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no satelitte signal

Posted by a Superuser, not a Sky employee. Find out more

@Nikki1073 
Sky no longer deploy an engineer for Sky+ / Sky+HD issues. As stated by @Annie+UK if your issue needs an engineer they will advise you of this and recommend you change your subscription to Sky Q, Sky Glass or Stream. If it’s a dish issue you will need to contact a local independent satellite engineer to investigate at your own expense. The exception to this is if you already have Sky Protect cover through Domestic and General Insurance whereby you can still contact D&G and request attendance.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Louisehassan This message was authored by: Louisehassan

Re: no satelitte signal

Hi I have no signal I am in Dublin 15 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no satelitte signal

Posted by a Superuser, not a Sky employee. Find out more

@Louisehassan 

If you have Sky+ or Sky+HD then the earlier replies apply to you too. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: no satelitte signal

Posted by a Superuser, not a Sky employee. Find out more

@Louisehassan 

If you are a Sky+ box customer as this where you have posted on here and your cables into the box are fine then you will need to call a local company to look at this for you. If you do have Sky Q then you can contact Sky Ireland:

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