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Discussion topic: issue with broadband connection with some downloads

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This message was authored by poppymother This message was authored by: poppymother

issue with broadband connection with some downloads

Have Sky + box   -   old now but working fine up until a few days ago.   Have tried to download a few catch up programmes but, when I click on the programme, it comes up with a message "there appears to be an issue with your broadband connection".  I have restarted both the broadband box and the sky box but to no avail.  Can anyone help please?

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This message was authored by Oddie2004 This message was authored by: Oddie2004

Re: issue with broadband connection with some downloads

I have the same issue and reported it to sky who suggested what you have already done with no difference.Seems BBC3 is the main issue but also on other channels including sky ones.Very frustrating.Sky say its the broadcasters issue but that is not true.I think its a way of sky getting you to upgrade to sky q box and buy a smart tv.Very clever they think they are.I have sent a message again to the help desk on twitter so lets see hat they come back with this time.Apologies but its not alot of help really.

poppymother
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This message was authored by poppymother This message was authored by: poppymother

Re: issue with broadband connection with some downloads

@Oddie2004         At least I know I am not the only one!  I agree with you though, Sky are really sneaky like that.

This message was authored by Oddie2004 This message was authored by: Oddie2004

Re: issue with broadband connection with some downloads

Still speaking to Sky Help who are utterly useless.I am only having the issue on BBC3 so must be because its a recently added channel.I have also updated the software on my box with no difference as instructed by Sky.lol

 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: issue with broadband connection with some downloads

Posted by a Superuser, not a Sky employee. Find out more

Try informing viewerR@sky.uk (Viewer Relations Team)

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Oddie2004 This message was authored by: Oddie2004

Re: issue with broadband connection with some downloads

Still uresolved after 2 weeks and Sky say it is difficult due to the complexity of the problem.What a load of rubbish.Now getting  it on other BBC3  stuff that I am trying to download.Think I will just get a sky glass tv.lol.Thankyou

poppymother
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This message was authored by poppymother This message was authored by: poppymother

Re: issue with broadband connection with some downloads

@Oddie2004     Mine is still unresolved also - have just given up!  Like the joke about the glass tv lol

This message was authored by Oddie2004 This message was authored by: Oddie2004

Re: issue with broadband connection with some downloads

No problem.Apparently Glass is having lots of problems anyway.What a surprise.Think I will wait until they are all sorted and they wont let you  transfer your current package and have to take out a new contract at full price which is insulting as I have been with them for over 20 years and have discounts applied.They obviously do not want to keep their existing customers.

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