failure to record scheduled programmes

[Harry07]

PROBLEMS

What a shower you lot are at Sky. 

Having just returned from 2 weeks holiday we found that we had technical issues with our Sky box ie messages telling me that all scheduled programmes had Failed to record plus the the deleted section of the planner was constantly running, deleting vast numbers of programmes which were not actually there, 

I spent the next 20 minutes on your website going round in circles trying to find a telephone number to ring you. WHAT A UNHELPFUL WEBSITE. Eventually I gave up and found some old paperwork with a telephone number on it.

I rang on Monday 26th May at 9:30am, The agent I spoke to was not at all able to help so I asked to speak to a MANAGER. I was told that the MANAGER was busy, but that he would ring me back at 10:30am - I spent all morning waiting for this return call and as of today WEDNESDAY  28th May I'M STILL WAITING FOR THIS CALL.

If this is the service I can expect from you, and you are wanting to increase the monthly charge for the pleasure, then I won't be renewing my contract in July and seeking an alternative.

A VERY UNHAPPY VIEWER.

Harry Hicks

[GD1]

@Harry07  I'm afraid by posting here you're not contacting Sky, you are only telling other customers.

BTW if you have Sky+HD where you've postd Sky no longer support this legacy setup.

[Daniel0210]

@Harry07 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

As far as I'm aware the Managers are not public facing and are there to help and advise the agents. 

Unfortunately Sky+ and Sky+HD are no longer supported so Sky wouldn't send and engineer out if one was required. Someone who has Sky+ may be able to offer some advice or troubleshooting. 

[Mark39]

@Harry07 if you highlight one of the Failed recordings in your Planner and press the i button on your remote, the reason for failure will be shown at the end of the programme synopsis on screen. What does it say?

[Harry07]

I've reset the box so lost all of them

[Mark39]

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@Harry07 wrote:

I've reset the box so lost all of them

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Has the reset resolved the problem?

[Daniel0210]

@Harry07 

If you are thinking of purchasing a replacement box off sites such as eBay then don't. You can no longer pair your viewing card to a box it wasn't paired to in October 2024. 

[Harry07]

Thanks for the heads up. We have a system that utilised the ariel conection in the sky+ box to distibute the sky tv to 5 different TV locations around the house. They tried to get us to switch to SkyQ but it doesnt have a ariel conection so we'd be restricted to watch on the one TV

[Mark39]

@Harry07 you can getaround this, albeit at moderate expense. I've previously used very successfully an HDMI/RF modulator which will take input from the Sky Q box's HDMI output and and send it round your existing coax cable connections. The only requirement is that the connected TVs are HD compatible, as the output from the modulator is of vastly superior HD quality and stereo sound. Much better than the Sky+ RF output which is analogue with mono sound.

[Harry07]

thanks for that info, I'll look into this and have a chat to sky re a Q box. thanks again for your help