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This discussion topic has been answered Discussion topic: booking an engineer

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Avatar for balvir
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This message was authored by: balvir

Message posted on ‎19 Jun 2024 02:59 PM

booking an engineer

I've been trying to book an engineer to fix the 'no satelite signal' error on my TV but I can't find any way to do it online, and when I try and call it cuts the phone halfway through the conversation. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎19 Jun 2024 03:02 PM

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

@balvir 

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎19 Jun 2024 03:01 PM

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

If you don't have Sky Protect Insurance then Sky will not support you any more!

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream
I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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This message was authored by: Mark39

Message posted on ‎19 Jun 2024 03:02 PM

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

Sky no longer provide engineer support for Sky+ equipment (where you've posted) unless you have Sky Protect. You will need to engage a local satellite installer to sort it for you.

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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎19 Jun 2024 03:02 PM

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

@balvir 

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: LindaHeeley123

Message posted on ‎19 Jun 2026 09:51 AM

Re: booking an engineer

How to book an engineer to setup a additional. Tv 

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This message was authored by: GD1

Message posted on ‎19 Jun 2026 10:04 AM

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

@LindaHeeley123  There is no engineer support for Sky+HD where you have added your post to.  Do yoy have Sky+HD?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎19 Jun 2026 10:22 AM

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

@LindaHeeley123 

Additionally if you do have Sky+ (where you've posted) Sky no longer offer additional boxes or even a Multiroom subscription. 

Let us know if you have a different Sky platform and we can move your post. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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