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Discussion topic: booking an engineer

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This message was authored by balvir This message was authored by: balvir

booking an engineer

I've been trying to book an engineer to fix the 'no satelite signal' error on my TV but I can't find any way to do it online, and when I try and call it cuts the phone halfway through the conversation. 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

@balvir 

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

If you don't have Sky Protect Insurance then Sky will not support you any more!

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Mark39 This message was authored by: Mark39

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

Sky no longer provide engineer support for Sky+ equipment (where you've posted) unless you have Sky Protect. You will need to engage a local satellite installer to sort it for you.

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: booking an engineer

Posted by a Superuser, not a Sky employee. Find out more

@balvir 

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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