Discussion topic: bbc closing channels banner
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12 Jan 2024 03:07 PM
hello my mother has a skyplus hd box,every 20mins or so it comes up with a banner advising that bbc are closing their sd channels on jan 8th.its now jan 12th and the box is displaying bbc channels fine in hd, but the banner keeps coming up telling us to ring ( its a sky number but the system wont let me put it in this post) to upgrade to skyq. my mother is a frail 83 year old who would not understand sky q and wants to keep her present box but is getting stressed by the banner(and sky who continually pester her to take sky q)i use the same sky plus hd box at home and it has never shown this banner(we do subscribe to sky hd)but surely the bbc channels are not charged for by sky ?.we have put up with this banner for months now,and been fobbed of by sky who have promised to send us a new viewing card.mother has just told me that sky have rung her 3 times this week to try to get her to upgrade !! this is unacceptable,i suspect she needs the new viewing card !.she has no internet and the sky plus hd box is not connected to the phone line would connecting it(a bit of a pain from where phone is) to the phone line tempory get rid of banner ??please help us
nigel for his mother maureen
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12 Jan 2024 03:14 PM - last edited: 12 Jan 2024 03:15 PM
Posted by a Superuser, not a Sky employee. Find out more@bigringtommo1 The message should only appear on the sd version if she can access the hd version those are the ones she needs to be watching live and recording from which won't include the banner
there is no option to remove the message has it's embedded into the broadcast