Weve lost some channels.

[Marknetty]

We started to lose some channels on Saturday. Have rebooted box various times, but still not working. We have bbc2 but not bbc 1 and no its and some sky channels not working. Seems odd as its about half of channels not getting signal.

[Mark39]

What do you mean by lost? What error message are you seeing?

[Marknetty]

Mini TV unavailable no satellite signal

[Mark39 · Accepted solution]

If restarting your Sky box  (switch it off at the plug for at least 4 minutes) doesn't resolve it, there's a problem with your dish setup - most likely the dish is slightly out of alignment or the LNB on the arm of the dish is failing, especially it it's more than 5 years old.

[Marknetty]

We've done the reboot a few times. Would that cause us to only lose some channels? Do I need an engineer for that? Dish has been up over 10 years.

[Mark39]

Yes, it's not uncommon for dish faults to result in only some channels failing while others are fine. You'd need an engineer to come out and take a look. Unfortunately Sky are no longer providing engineer support for Sky+ customers (unless you have Sky Protect) so your options are either to engage a local satellite installer, or consider upgrading to Sky Q. The Sky Q installer will check the dish, cables etc and correct any faults at no additional cost as part of the installation.

[Marknetty]

I've already got upgrade booked in for Jan. Will they replace dish then if required.?

[Mark39]

Yes. The dish and/or cables will be replaced if the installer thinks they're past it. The LNB has to be replaced anyway as a Sky+ LNB isn't compatible with Sky Q.

It's all included in the Sky Q installation.

[Marknetty]

Thanks 👍

[nigea99]

hi @Marknetty 

Although you have booked an upgrade to SKY Q  I think you may benefit from reading some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

[Tom01]

The message is showing a QR with the message 

this service has now closed 

bbc services or satellite are now available only on HD-capable equipment 

As your equipment only supports standard definition transmissions, you need to upgrade to HD-capable equipment to continue to receive bbc services 

to find out more visit, www.hdsatelliteupgrade.co.uk or scan the QR code with your phone's camera. 
sky tv customers should visit www.sky.com/help/bbcupgrade 

[Mark39]

@Tom01 yes, that's correct. How can we help?

[BillSugden]

Well over 10 years old but can't use Q in building

[Mark39]

---

@BillSugden wrote:

Well over 10 years old but can't use Q in building

---

If you're connected to a communal dish, it's something to raise with your landlord as it's their responsibility 

[BillSugden]

Ok  thanks