Very poor sound quality on speech

[Mark39]

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@Harper+Avenue wrote:

As my contract came to an end I took the opportunity to reduce my package. This was mainly due to the poor recorded sound on movies in particular. Sky pulled some money back by charging £8 for HD. I will be fitting an aerial to allow access to torrential TV where HD is free.

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You don't need the HD add-on to receive the terrestrial HD channels on your Sky box. They're already provided as standard. Sound on movie channels is usually available in high quality Dolby Digital. Poor sound is more likely to be the result of incorrect settings or inadequate panel TV speakers. 

[Harper+Avenue]

Thanks for the note on HD, very useful information. Believe me I have the very best TV and sound systems. Yes you can improve by altering the sound options to focus on dialog however the point is why should I need to alter sound system for Sky when I don't for any other platform? Please stop telling people that it's their TVs and sound systems when it's just not. Most of my friends have this issue which disappears when they switched to Virgin or Now TV (Sky streaming system). The reason I stay with Sky is that I like the Q box and how easy it is to use.

[Mark39]

@Harper+Avenue you've posted in the Sky+ forum. The information in my previous post was based, therefore, on you having Sky+, not Sky Q.

[Harper+Avenue]

Apologies 

[Maggie236]

The sound is so poor I have it through my home cinema and it's still very quite even the volume at 40 that's terrible when I put my films in my dvd i only have it at 20 so we pay for sky but get rubbish sound Quality.

[Mark39]

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@Maggie236 wrote:

The sound is so poor I have it through my home cinema and it's still very quite even the volume at 40 that's terrible when I put my films in my dvd i only have it at 20 so we pay for sky but get rubbish sound Quality.

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I'm not sure what difference it makes that you have to turn up the volume higher?

'Quality' and volume are not the same thing.

[Annie+UK]

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@Maggie236 wrote:

The sound is so poor I have it through my home cinema and it's still very quite even the volume at 40 that's terrible when I put my films in my dvd i only have it at 20 so we pay for sky but get rubbish sound Quality.

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You mention the Volume and the quality, which one is it as they are both diffeent thing

If it is just the volume then is turning the volume up that hard?

Check your TV and/or Amp setting as some have volume leveling for the sound output

[Maggie236]

There's always one read the post again I said I put my sky through my home cinema and said about turning it up is it so hard to read the post ...

[Mark39]

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@Maggie236 wrote:

There's always one read the post again I said I put my sky through my home cinema and said about turning it up is it so hard to read the post ...

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And...?

[Harper+Avenue]

Maggie, these so called super users are just bully's who operate on behalf of Sky. The problem Sky has with poor volume is well known and well documented. I found it so bad I have now cancelled Sky Cinema. They always claim that you have the wrong tv or you have not set it up correctly but this is just rubbish. Telling people to just turn the volume does not cut it. The issue is the relationship between the background sounds, such as music and the dialogue so just turning it up does not work.

[Annie+UK]

The volume on sky equipment has been the same for decades and works perfectly fine on my LG NanoCell TV and several TVs before that

Superusers are not working on the behalf of Sky as we criticise them when we see fit, we are here giving up our own spare time for free

[Harper+Avenue]

Sounds a bit like, I'm OK so why do all these people keep moaning about their sound quality. I have been a Sky user since 1993 and your right it's always been  the same (bad). Stop being so dismissive just because you don't have a problem does not mean that others don't.

[Annie+UK]

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@Harper+Avenue wrote:

Sounds a bit like, I'm OK so why do all these people keep moaning about their sound quality. I have been a Sky user since 1993 and your right it's always been  the same (bad). Stop being so dismissive just because you don't have a problem does not mean that others don't.

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I'm not dismissive, if you look at my earlier post I have given some advice trying to help!!!!!!!

If the sound was that bad we would have a national problem being moaned about everywhere, but all I see is a few people every now and then complaining, most of them all they need do is turn up the volume a little or change a setting in their device

[Mark39]

@Annie+UK is right - the sound output level from Sky+HD boxes has been lower than other peripherals for decades, although not as I recall from the original introduction of the boxes. Nevertheless, low volume does not equate to poor quality, and,any half decent TV or sound system can accommodate it simply by increasing the output volume.

I don't believe the balance between the left, centre, right etc Dolby channels is something that Sky routinely interferes with: it's as is provided by the content creators. Some are worse than others - I've come across content from the US which has distinctly muddy centre sound making conversation difficult to understand.