Unable to record more than 1 programme . I used to be able to but not anymore

[Baguette]

I used to be able to record 2 programmes at the same time . But recently I can only do one and cannot watch live TV at the same time as recording . 
what can I do to change this ? 

[Mark39 · Accepted solution]

Most likely because you have no signal on one of the two dish cables. Check by keying Services > Settings > Signal : the white part of all 4 bars should be at least half way across.

If two of the bars are blue, there's no signal from your dish. Turn the box off at the plug and check that both cables are still securely connected at the back of the box. Check the signal again after turning back on. If there's no change, you'll need to call Sky to book an engineer to investigate (if you're connected to a communal dish, speak to your landlord or building management people).

[Baguette]

Thanks Mark,

I've just gone on to signal and I only  have 2 bars , not 4.

[SKY1992bf]

@Baguette  Check that single feed isn't set to on, to do this press services 001 select in very quick succession on your remote 

this will take you to the engineer menu on the setup page it's the sixth  option down it should be off

[alibalibee]

i have this issue too and only have input 1 on signal so dont have four bars only have two bars is this normal?

[Annie+UK]

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@alibalibee wrote:

i have this issue too and only have input 1 on signal so dont have four bars only have two bars is this normal?

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If you have two cables going from the dish to your Sky box then NO, you will need to check the cables, try swapping them over at the box end and see if that fixes it

[Sky20]

Hi for some reason  i can not record  and watch  a different  program  at all o  sky+hd could anyone  can help me at all

[Annie+UK]

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@Sky20 wrote:

Hi for some reason  i can not record  and watch  a different  program  at all o  sky+hd could anyone  can help me at all

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Have you read any of the posts in this thread?

[Mark39]

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@Sky20 wrote:

Hi for some reason  i can not record  and watch  a different  program  at all o  sky+hd could anyone  can help me at all

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Do you have cables connected to both Dish Input 1 and Dish Input 2 sockets?