26 May 2024 04:17 PM
Hi I have a sky+hd box but not a subscription. I have been unable to get bbc or itv channels or most of the free to air channels, only Yesterday and Quest. Is there a resolution for this.
26 May 2024 04:28 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat are your Signal Strengths/Qualities? Take a look at the link below:
30 May 2024 09:01 AM
All fine with signal strength, initially I had sound but no picture and now only get the no signal message on all channels except the Quest and Yesterday channels which work perfectly.
30 May 2024 09:24 AM
Posted by a Superuser, not a Sky employee. Find out moreYou have a problem with your dish setup somewhere. Either the LNB or the cables or the dish is misaligned. You'll need a local satellite installer to take a look.
30 May 2024 10:14 AM
Posted by a Superuser, not a Sky employee. Find out morehi @rtrt1
I am no longer that familiar with SKY HD boxes but if you don't have any subscription then is it possible the channels need retuning after the move to HD for many channels
No doubt the SKY+ experts can better advise
30 May 2024 10:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@rtrt1 wrote:
All fine with signal strength, initially I had sound but no picture and now only get the no signal message on all channels except the Quest and Yesterday channels which work perfectly.
"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
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