29 May 2024 09:19 PM
Hello everyone, my Father has received a letter from Sky informing him that they are offering him a free Sky Q box due to no further software upgrades will take place for his Sky+ box.
i have read through some of the discussions of other customers who have received the same letter and have read on here that if it's a Sky+ HD box then the box will not cease to function in the way of being able to watch all the channels he has at the moment (he normally watches Sky Sport channels), recording programmes, rewind etc etc., but there will only be minor changes such as he won't be able to watch the BBC Text Service or use the 'red button' function.
How will I know if my Father has the Sky+ (SD) or the Sky+ HD box being I have read that there's less chance of losing as many functions with the HD model?
The thing is my Father is elderly and I'm very sad to say, very very sick so I do not want to cause him any extra stress by having to change his Sky box unneccessarily. If he can continue to use his existing Sky+ box just to watch his tv channels (inc. Sport channel) then there will be no need to go down the road of organising a Sky Technican to install a Sky Q box.
I will be grateful for your advice, thank you.
29 May 2024 09:21 PM - last edited: 29 May 2024 09:23 PM
Posted by a Superuser, not a Sky employee. Find out more@Karenda2024 Can he watch channel 5 hd on 105 if yes he has a hd box if not he doesn't
29 May 2024 09:23 PM
Posted by a Superuser, not a Sky employee. Find out morehttps://www.sky.com/help/articles/sky-channel-upgrade
29 May 2024 09:28 PM - last edited: 29 May 2024 09:29 PM
Posted by a Superuser, not a Sky employee. Find out morehi @Karenda2024
The link that @Annie+UK gives details but now that the BBC have moved all their channels to HD the quickest way to see if he can watch any BBC channel - if he can then it is an HD box.
As you have read unless the box is actually failing then, personally, I would suggest remaining with the box rather than upggrading to SKY Q
Although if you want to see more about switching, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q
(Sorry some of it is techie)
29 May 2024 09:31 PM
Thank you, I didn't expect it to be as easy as that to be able to find out what sort of Sky+ box he has. I will check when I visit him tomorrow. Thank you again.
29 May 2024 09:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Karenda2024 wrote:
Thank you, I didn't expect it to be as easy as that to be able to find out what sort of Sky+ box he has. I will check when I visit him tomorrow. Thank you again.
BTW if he does watch BBC then if he has an SD only box he would have seen a big part of the screen with a message saying it would close in January 2024 for many weeks
29 May 2024 09:55 PM
@Karenda2024 even easier if the box is white its SD if its black its HD
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