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Discussion topic: Tv screen going dark

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This message was authored by: Lindac21

Message posted on ‎31 Oct 2025 09:22 AM

Tv screen going dark

Tv screen keeps going really dark 

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Avatar for Lindac21
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This message was authored by: Lindac21

Message posted on ‎31 Oct 2025 09:26 AM

Re: Tv screen going dark

Can I request a new box

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This message was authored by: GD1

Message posted on ‎31 Oct 2025 09:28 AM

Re: Tv screen going dark

Posted by a Superuser, not a Sky employee. Find out more

@Lindac21  Sky+ where you have posted is no longer supported by Sky, you would need to either upgrade to Sky Q or Sky stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Annie+UK

Message posted on ‎31 Oct 2025 09:35 AM - last edited: ‎31 Oct 2025 09:36 AM

Re: Tv screen going dark

Posted by a Superuser, not a Sky employee. Find out more

@Lindac21 Try a different HDMI cable

or

unplug the existing one and switch the plug ends around

or

Try a different HDMI scoket on the TV

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

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