Satellite signal problem

[Tortorici89]

I  Have a problem with the Signal. On the Tv  I have , Your sky HD BOX ISN'T GETTING SATELLITE SIGNAL,your recording in the planner and on the on demand  I have your recording in the planner and on the demand Service my still be available

[Daniel0210]

@Tortorici89 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.