This viewing card is not authorised.

[Raj5321]

@skysupport@@

Hi, I am getting the msg This viewing card is not authorised." this morning. I have not ordered Sky Q or  anything from SKY. Switched off/on the Sky+ box, etc. but nothing works. I have NOT received any new card either. 

Can someone at SKY sort this out please? (removed)

Moderator note: Removed personal/identifiable details

[Mark39]

I assume you still have a Sky subscription?

You'll need to contact Sky directly I'm afraid.  It's primarily a Community of  customers. If you wish we can ask Sky's messaging team to contact you via the forum, so that you can do that.