This discussion topic has been answered Discussion topic: This viewing card is not authorised

This message was authored by: Ragnar007 · ‎28 Jul 2023

Hi

Last night I had the message " This viewing card is not authorised. If you have received a new viewing card please insert it now. For more information go to skyviewing help.com" . The thing is I haven't got a new viewing card . I've tried restarting my sky+ box , updating the software and removing and reinserting the card to no avail . I've tried the online help which was about as much use as an ashtray on a motorbike . Any help would be gratefully received.

This message was authored by: SKY1992bf · ‎28 Jul 2023

@Ragnar007 Have you recently ordered then cancelled a sky Q order?

if you have this automatically starts an irreversible process that cancels any existing viewing cards

if you have not received a new card you will need to call sky and request one

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎28 Jul 2023

@Ragnar007 Have you recently ordered then cancelled a sky Q order?

if you have this automatically starts an irreversible process that cancels any existing viewing cards

if you have not received a new card you will need to call sky and request one

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: GD1 · ‎28 Jul 2023

@Ragnar007 Did you by any chance sign up to Sky Q and then change your mind? You'll need to call Sky to sort the card issue out.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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