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Discussion topic: This viewing card is not authorised

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This message was authored by Ragnar007 This message was authored by: Ragnar007

This viewing card is not authorised

Hi 

Last night I had the message " This viewing card is not authorised.  If you have received a new viewing card please insert it now. For more information go to skyviewing help.com" . The thing is I haven't got a new viewing card .  I've tried restarting my sky+ box ,  updating the software and removing and reinserting the card to no avail . I've tried the online help which was about as much use as an ashtray on a motorbike . Any help would be gratefully received. 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: This viewing card is not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Ragnar007  Have you recently ordered then cancelled a sky Q order?

 

if you have this automatically starts an irreversible process that cancels any existing viewing cards

 

if you have not received a new card you will need to call sky and request one 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: This viewing card is not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Ragnar007  Have you recently ordered then cancelled a sky Q order?

 

if you have this automatically starts an irreversible process that cancels any existing viewing cards

 

if you have not received a new card you will need to call sky and request one 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by GD1 This message was authored by: GD1

Re: This viewing card is not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Ragnar007  Did you by any chance sign up to Sky Q and then change your mind?   You'll need to call Sky to sort the card issue out.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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