Subtitles paramount plus. HD plus skybox

[SteveA11111]

Can anyone advise why I have no subtitles on The Agency   Lots of different languages spoken and no translation??

thankd

[Tom-W19]

Hi @SteveA11111 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DARKDEALX]

I am also in agreement with SteveA11111, i'd watched this last night and was extremely disappointed that no subtitles were being shown for when Arabic and Russian languages were being spoken.

I'd already deleted and re-downloaded the episode to see if it will make a difference, zilch to that. As also doing a rebuild, so zilch to that.

This is Sky forcing legacy Sky+HD box customers over to Sky Q?

Surely, a dubbing issue is there and why would that episode become available if that is an issue of epic failure for people to comprehend the storyline narrative. I wish that this program had its own building subtitles when languages are being spoken.

[DM-1]

Same problem...large sections of significant narrative completely incomprehensible...even with subtitles activated...all the English dialogue and sound effects subtitled, but none of the Arabic or Russian dialogue

[DARKDEALX]

Sky, we're still waiting on a response for this?

[caesarome]

This is a customer helps customer forum so it is unlikely you will see a response here but there is an email address you can contact them on about this - viewerR@sky.uk

[Exiled-in-HH]

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@DARKDEALX wrote:

Sky, we're still waiting on a response for this?

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That will not come from Sky ... BYT @SteveA11111  might update this discussion with results of the referral😉