Unable to get channels that i used to get

[Stephen210]

I am unable to get various channels that I used to get included in my sky package

[caesarome]

@Stephen210 

What's happening when you try to access these channels so what onscreen message do you see ?

[Stephen210]

This viewing card is not authorised.

Go to skyviewinghelp.com.

Unable to access website.

I used to receive more channels I.e uk gold now u&gold & sky sports news amongst others now unavailable but still paying the same amount in my sky package.

[caesarome]

Have you placed and perhaps cancelled an order for Sky Q ?

[Stephen210]

Yes, a couple of months ago.

Regret it now.

[Mark39]

You'll need to contact Sky, then, I'm afraid for a replacement Card.

[Stephen210]

Thanks for help.

I will attempt to contact sky. Not as easy as it should be. Here's hoping.

[Stephen210]

Caesarome & Mark39

Thanks

[Mark39]

@Stephen210 I'm not sure that they can help with this (if they can't they'll direct you to call ) but if you wish we can ask Sky's messaging team to contact you here so that you can report it via a private online chat.

[Stephen210]

That would be most helpful Mark, Thanks.

[Mark39]

@Stephen210 OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.