Subscription cancellation October

[Jude55]

My landlord won't allow me to upgrade to SkyQ, so I'm still using my Sky+HD box. I've now heard that certain subscriptions will be cancelled in October if you haven't upgraded. Does this apply to Sky+HD?

[Mark39]

No. That applies to customers known to be using Sky+ (non-HD) boxes. If you acquired your Sky+HD box through Sky they'll know of it. If you acquired it elsewhere, give them a call and let them know that you have one,.

[Jude55]

Thanks so much. That's a relief!

[HeathHayle]

@Mark39hope you dont mind me asking on this post or should I start my own? if I was to match up a viewing card to a HD box myself via online or the new installers menu would that work or would sky do something different if I phoned?

[Mark39]

@HeathHayle in all honesty, I don't know where Sky are getting their information about the type of box you're using. To be safe, I'd suggest giving Sky a call to let them know you've swapped to an HD box, in those circumstances.

[HeathHayle]

@Mark39 ok thanks what I think I will do is do it myself then call to just ask in my account is my main box a HD box then I dont have to go all through the sky saying about upgrading to sky Q etc