Sky showing wrong time?

[NoGeek]

@caesarome   I wrote down all the steps and then he repeated them, to be sure I had it clear:

- switch off at mains

-hold down button for 4 minutes

- still holding button,  switch on at mains

- continue holding for 2 more minutes

-switch on box, and continue holding until 4 lights appear. . . . . . 

It seemed a bit lengthy which is why I did not do it yesterday,  I was busy.    But now I do not need to.

all is well that ends well!

[caesarome]

Very odd as holding down the button for 4 minutes while it is turned off will not do anything. Should you ever need to do this again just follow the steps here:

https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd

[oj01]

@caesarome Suspect there's been some miscommunication somewhere. I can understand switching off at mains then waiting 4 minutes before proceeding. 

[mr.tickle]

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@oj01 wrote:

@caesarome Suspect there's been some miscommunication somewhere. I can understand switching off at mains then waiting 4 minutes before proceeding. 

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I can't really, as that's equally ludicrous!

The only "4" is waiting for 4 lights, but it may not always be 4.

Bottom line: no Sky CS person should be telling customers to hold buttons for 4 minutes. The instructions are well established and haven't changed for over 10 years. Getting something so basic wrong, which would be on "page 1" of the help book, is extremely worrying.

[Dg64]

Sky+ still showing wrong time and automatic update as mentioned in previous reply from  Sky employee has not been received.

Please complete soonest 

[Daniel0210]

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@Dg64 wrote:

Sky+ still showing wrong time and automatic update as mentioned in previous reply from  Sky employee has not been received.

Please complete soonest 

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@Dg64 We are customers here. Please see the link 3 posts above yours in order to complete a manual update. 

[Mark39]

@Dg64 the manual update process has been posted multiple times but for your convenience I'll re-post the link here to Sky's help which explains how to carry it out: https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd

[equestrian261167]

Daniel mines been sorted & correct for a while now 

[Daniel0210]

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@Daniel0210 wrote:

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@Dg64 wrote:

Sky+ still showing wrong time and automatic update as mentioned in previous reply from  Sky employee has not been received.

Please complete soonest 

---

@Dg64 We are customers here. Please see the link 3 posts above yours in order to complete a manual update. 

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@equestrian261167 My reply was clearly directed at @Dg64 We know yours is fixed. 

[equestrian261167]

Hi Daniel

Sorry about that

I had a notification in my email saying you d replied so I just thought i d check it .Thanks for letting me know

Equestrian261167 (Sara)

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[stephen+mark]

My sky hd+ box as not changed to bst time on planner.How can I do this?

[SKY1992bf]

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@stephen+mark wrote:

My sky hd+ box as not changed to bst time on planner.How can I do this?

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@stephen+mark  You need to update your box software to R024.092.11.00p, follow the instructions on the link in post 802 of this thread

[jack1289]

The issue is the same as happens after every time change, apart from the last time change where the actual clock was wrong.

When you go into your planner, as the recordings you have, even recordings made since the time change are wrong by an hour.

Surely this can't be difficult to fix after all these years.

[Daniel0210]

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@jack1289 wrote:

Surely this can't be difficult to fix after all these years.

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The fix is in the latest software update @jack1289