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Discussion topic: Sky plus hd box updating software

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This message was authored by MattW35 This message was authored by: MattW35

Sky plus hd box updating software

I have a drx890 box that I've had to get back into service, it's been in a box not powered up for many years. Struggling to get it to update software. It's sat on r006..xxxxx, where as I think r024..xx is the current version. 

have tried the process sky give - hold backup while re connecting the power lead, until the 4 front led's come on. That all happens, the updating message comes on screen, everything seems like it's working. However, when you power it on, it hasn't updated 🤷‍♂️🤷‍♂️

any ideas? 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky plus hd box updating software

Posted by a Superuser, not a Sky employee. Find out more

@MattW35 

Does the box have an internet connection, or are you expecting the update to arrive over the satellite dish?  The latter could be a very prolonged process.  

It's also possible that the difference in firmware version is just too great, and the designers never anticipated it.

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MattW35
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This message was authored by MattW35 This message was authored by: MattW35

Re: Sky plus hd box updating software

Well, I had Ethernet connection to the box so figured it would be fine. However, I don't think I'd enabled the connection. Did that this morning, ran through the process and it's updated. So we're all good. 

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