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Discussion topic: Sky+, no signal some channel, input 2 no signal strength, cable loose on dish

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This message was authored by TAE248 This message was authored by: TAE248

Sky+, no signal some channel, input 2 no signal strength, cable loose on dish

Hi,

 

I live in a flat with a communal dish.  I think I may know the problem (loose cable on communal dish) but want to check if this is correct and what next step is.

 

I am getting the message "Your Sky+HD box isn't getting a satellite signal ...." on some channels.  I followed all the self help advice, and my input 2 is showing no signal (empty bar in services/signal rather than the full white bar for input 1).  I took the cable out the back of the box, put it back in again, reset the box and nothing changed.. 

I then checked with a neighbour who was having the same problem so I went to look at the communal dish.  There is a cable hanging down loose so I assume this is causing the problem.  Would this be correct? Do we need a Sky engineer with a long ladder to come and reconnect it or can anyone do this?  Obviously, living in a flat, we don't have long ladders 🙄

Thank you for reading 🙂

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