Sky+, no signal some channel, input 2 no signal strength, cable loose on dish

[TAE248]

Hi,

I live in a flat with a communal dish.  I think I may know the problem (loose cable on communal dish) but want to check if this is correct and what next step is.

I am getting the message "Your Sky+HD box isn't getting a satellite signal ...." on some channels.  I followed all the self help advice, and my input 2 is showing no signal (empty bar in services/signal rather than the full white bar for input 1).  I took the cable out the back of the box, put it back in again, reset the box and nothing changed.. 

I then checked with a neighbour who was having the same problem so I went to look at the communal dish.  There is a cable hanging down loose so I assume this is causing the problem.  Would this be correct? Do we need a Sky engineer with a long ladder to come and reconnect it or can anyone do this?  Obviously, living in a flat, we don't have long ladders 🙄

Thank you for reading 🙂

  

[SKY1992bf]

@TAE248  You need to speak to the property management company responsible for the communal dish in the first instance has sky can't touch it without their permission 

[Annie+UK]

Sky don't deal with communal dishes you'll need your buildings management/Landlord to arrange for an engineer

[Mark39]

@TAE248 I would say your diagnosis is correct! As @SKY1992bf posted, you'll need to speak to your property management people. It's their responsibility,  not Sky's. 

[TAE248]

Thanks @Mark39 ,  @SKY1992bf ,  @Annie+UK for such quick responses.  So I will get my management company (we are self managed) to contact Sky to reconnect the cable.

Thanks for your help!