Sky+hd payback and recording not working

[Craigy9]

Sky+hd payback and recording not working 😕 any help  would be appreciated  thanks 

[Mark39]

What error message are you seeing?

[Craigy9]

Unavailable 

[Mark39]

You'll have to provide some detail if you want the forum to try to help.

[ILOVESKY1000]

Exactly the same problem.

Did rebuild.

Did full reset.

Did replacement HDD.

Did forced software download.

Then swopped over viewing card from other multiroom sky box and voila, it worked again!

So can sky reactivate my duff card then? 

[ILOVESKY1000]

Anybody?

[caesarome]

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@ILOVESKY1000 wrote:

So can sky reactivate my duff card then? 

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Only Sky themselves can answer that for you once you call them about it.

[ILOVESKY1000]

Already rang them twice... how many times do you suggest I have to ring them?

[caesarome]

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@ILOVESKY1000 wrote:

Already rang them twice...

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Which you failed to mention. What did the say regarding the card or did they say they will send you a replacement ?

[l+vanburen]

everything seems to be working on my sky+box but when it comes to record or playback i

get a message sky+hd recording and playback are unavailable

[Annie+UK]

Contact Sky to check that the Sky Plus features are still enabled on your viewing card

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page