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This discussion topic has been answered Discussion topic: Sky+hd box swap

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This message was authored by: John101953

Sky+hd box swap

Unable to pair existing viewing card with replacement refurbished sky+ HD box

After 3 phone calls with sky they say I need a new card is this correct 


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This message was authored by: SKY1992bf Answer

Re: Sky+hd box swap

Posted by a Superuser, not a Sky employee. Find out more

@John101953  No because as of end of October 2024 it's no longer possible to swap out boxes for replacement ones 

 

the cards are permanently locked to the last box it was paired to end of October 

 

to continue to receive sky service you will need to upgrade to either sky Q glass or stream by calling sky 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: Sky+hd box swap

Posted by a Superuser, not a Sky employee. Find out more

@John101953  No because as of end of October 2024 it's no longer possible to swap out boxes for replacement ones 

 

the cards are permanently locked to the last box it was paired to end of October 

 

to continue to receive sky service you will need to upgrade to either sky Q glass or stream by calling sky 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

Reply
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