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This discussion topic has been answered Discussion topic: Sky dish broken in storm

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Message posted on ‎22 Jan 2024 05:05 PM

Sky dish broken in storm

My sky dish got knocked over in last nights storm. I've been onto sky via whatsapp chat and they are telling me they cannot send out an engineer because I have the sky + box and I will need to upgrade to sky Q in order for an engineer to come out. I only want a new dish, I don't want to upgrade to sky Q. Has anyone else had this problem?

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Avatar for Annie+UK
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This message was authored by: Annie+UK Answer

Message posted on ‎22 Jan 2024 05:07 PM

Re: Sky dish broken in storm

Posted by a Superuser, not a Sky employee. Find out more

You'll need to contact a 3rd party satellite installer to do any work on a Sky+ system

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK Answer

Message posted on ‎22 Jan 2024 05:07 PM

Re: Sky dish broken in storm

Posted by a Superuser, not a Sky employee. Find out more

You'll need to contact a 3rd party satellite installer to do any work on a Sky+ system

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Avatar for Livmc
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Message posted on ‎22 Jan 2024 05:11 PM

Re: Sky dish broken in storm

Thanks so much for the reply Annie. I'll get onto that now.

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Message posted on ‎22 Jan 2024 05:17 PM

Re: Sky dish broken in storm

Posted by a Superuser, not a Sky employee. Find out more

@Livmc 

Sky won't send an engineer for anything Sky+ related including dish issues. However… if you already have Sky Protect cover through Domestic and General Insurance contact them.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎22 Jan 2024 06:03 PM

Re: Sky dish broken in storm

Storm messed up my Sky Box now all I get is signal error, no satellite 

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Message posted on ‎22 Jan 2024 06:11 PM - last edited: ‎22 Jan 2024 06:12 PM

Re: Sky dish broken in storm

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@Timj1984 

Sky no longer send engineers to Sky+ issues even if the box is working fine and it's a dish issue. See the earlier post marked as the answer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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