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Discussion topic: Sky + HD

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This message was authored by: JohnCallander

Message posted on ‎06 Feb 2026 11:52 AM

Sky + HD

I have Sky Multi Room. The Sky + HD box in one room will not 'pause' and also will not allow access to Sky Sports which is included in my package. I have tried rebooting with no success. 

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This message was authored by: JohnCallander

Message posted on ‎06 Feb 2026 11:54 AM

Re: Sky + HD

Im waiting to hear from you regarding my Sky + HD box problem 

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This message was authored by: Annie+UK

Message posted on ‎06 Feb 2026 11:56 AM - last edited: ‎06 Feb 2026 11:57 AM

Re: Sky + HD

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help, you're not talking to Sky support

 

Try a Planner Rebuild

 

See question Q02 in my Sky Plus F⋅A⋅Q

I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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This message was authored by: Daniel0210

Message posted on ‎06 Feb 2026 12:32 PM

Re: Sky + HD

Posted by a Superuser, not a Sky employee. Find out more
@JohnCallander wrote:

Im waiting to hear from you regarding my Sky + HD box problem 

@JohnCallander 

Only allowing 2 minutes after your original post is barely enough time to read your post and compile a response. As customers we reply when we can and it's not always instant. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Mark39

Message posted on ‎06 Feb 2026 01:38 PM

Re: Sky + HD

Posted by a Superuser, not a Sky employee. Find out more

@JohnCallander sounds like the Viewing Card in the affected box has 'forgotten' your access rights. Are you seeing an 'upgrade' message?

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