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Discussion topic: Sky HD+ boxes have both stopped working

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This message was authored by TLBDAB This message was authored by: TLBDAB

Sky HD+ boxes have both stopped working

Got a letter from Sky saying will no longer support HD+ boxes 4 weeks ago and offering SkyQ.  Mysteriously my two additional boxes have both stopped working this evening.  Main box remains live (for now).  Anyone else had similar? 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky HD+ boxes have both stopped working

Posted by a Superuser, not a Sky employee. Find out more

@TLBDAB 

 

Any such occurrence is coincidental: Sky stopped releasing updates for that platform several years ago, but hasn't removed existing functionality.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by caesarome This message was authored by: caesarome

Re: Sky HD+ boxes have both stopped working

Posted by a Superuser, not a Sky employee. Find out more

When you say these boxes have stopped working, what has actually happened ?

 

Sky hasn't supported Sky+ boxes for years as there has been no software updates for them during this time as they want everyone off them and onto at least Sky Q.

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TLBDAB
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This message was authored by TLBDAB This message was authored by: TLBDAB

Re: Sky HD+ boxes have both stopped working

They just stayed on orange glow after an attempt to start up.  Both multi room at same time.  I found a fix on here so have got them back, for now.  Q doesn't work due to WiFi in our property being unstable.  We had it but Sky took it out due to problems. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky HD+ boxes have both stopped working

Posted by a Superuser, not a Sky employee. Find out more

@TLBDAB wrote:

They just stayed on orange glow after an attempt to start up.  Both multi room at same time.  I found a fix on here so have got them back, for now.  Q doesn't work due to WiFi in our property being unstable.  We had it but Sky took it out due to problems. 


Sky Q does not need WiFi it can run with Ethernet

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
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