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Discussion topic: Sky+ Deleted items disappearing when planner still 70% free

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This message was authored by: keithinscotland

Sky+ Deleted items disappearing when planner still 70% free

This never used to happen, deleted items would remain in that section until manually cleared.

I like keeping them there to remind me which was last episode watched, particularly useful when a second series starts 2 years after first one and forgotten how series 1 ended.,

It was easy to restore and watch again to refresh the memory. 

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This message was authored by: Mark39

Re: Sky+ Deleted items disappearing when planner still 70% free

Posted by a Superuser, not a Sky employee. Find out more

Items downloaded from On Demand will be removed automatically when Sky's rights to them expire. 

 

I don't know of a reason why recorded items would be removed 

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This message was authored by: keithinscotland

Re: Sky+ Deleted items disappearing when planner still 70% free

Thanks for reply

Deleted programmes were recorded not downloaded.

I could understand it if box was full but at 70% free this should't happen !!

This message was authored by: oj01

Re: Sky+ Deleted items disappearing when planner still 70% free

Posted by a Superuser, not a Sky employee. Find out more

@keithinscotland wrote:

Thanks for reply

Deleted programmes were recorded not downloaded.

I could understand it if box was full but at 70% free this should't happen !!


This will, and always has, happened. When the hard drive has 70% free, that 70% is your Deleted list. Every time you record or download something new, something gets removed from your Deleted list. 

You, should though, have quite a lot of stuff in Deleted, but nevertheless something goes every time you record something.


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This message was authored by: keithinscotland

Re: Sky+ Deleted items disappearing when planner still 70% free

Problem here is the deleted section only has a few programmes (7) so no way does it amount to 70%.

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This message was authored by: keithinscotland

Re: Sky+ Deleted items disappearing when planner still 70% free

Update

I today deleted an unwatched recorded (not downloaded) itv programme from planner. In deleted tab it adises it will be deleted on 19 September. When did deleted items start having a permamently deleted lifespan ?

Is this now standard setting ?  

This message was authored by: SKY1992bf

Re: Sky+ Deleted items disappearing when planner still 70% free

Posted by a Superuser, not a Sky employee. Find out more

@keithinscotland wrote:

Update

I today deleted an unwatched recorded (not downloaded) itv programme from planner. In deleted tab it adises it will be deleted on 19 September. When did deleted items start having a permamently deleted lifespan ?

Is this now standard setting ?  


@keithinscotland  That setting has been around forever 

 

the 70% rule only applies to the all and individual gene tabs

 

once moved to the deleted tab they only stay there for a set amount of time before deletion 


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This message was authored by: Mark39

Re: Sky+ Deleted items disappearing when planner still 70% free

Posted by a Superuser, not a Sky employee. Find out more

Odd. That certainly applies to downloaded items. I've not seen it applied to recordings from the TV Guide before.

 

There hasn't been any updates to Sky+ for several years.

 

Edited to add: I'll happily bow to @SKY1992bf's better knowledge, as I haven't used Sky+ for at least 10 years!

 

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This message was authored by: keithinscotland

Re: Sky+ Deleted items disappearing when planner still 70% free

I have multi-room and both boxes now have this issue. 

 

This message was authored by: SKY1992bf

Re: Sky+ Deleted items disappearing when planner still 70% free

Posted by a Superuser, not a Sky employee. Find out more

@keithinscotland @Mark39  afaik this is nothing new the deletion date has always been there on recordings from the tv guide in the deletion tab for as long as I can remember and I'm still using the same system that I had when sky plus came out 

 

regardless with it being a legacy system there's absolutely no chance of Sky doing anything about it 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: oj01

Re: Sky+ Deleted items disappearing when planner still 70% free

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf wrote:

@keithinscotland @Mark39  afaik this is nothing new the deletion date has always been there on recordings from the tv guide in the deletion tab for as long as I can remember and I'm still using the same system that I had when sky plus came out 

 

regardless with it being a legacy system there's absolutely no chance of Sky doing anything about it 


I'd actually forgotten about this, but Yes, deleted recordings only stay in Deleted for 60 days.. I do remember it coming in and caused quite a stir on the forums. It's many years ago though. Just tried something out to refresh my memory. If you Restore something back to the Planner and immediately delete it again the 60 day countdown restarts.


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