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This discussion topic has been answered Discussion topic: SKY + not playing back

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Message posted on ‎20 Dec 2023 09:27 PM

SKY + not playing back

Sky + not playing from TV guide menu. Try to choose a channel and it records instead.

Also, cannot choose anything from pre-recorded menu.

 

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Avatar for Annie+UK
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This message was authored by: Annie+UK Answer

Message posted on ‎20 Dec 2023 09:34 PM

Re: SKY + not playing back

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

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Avatar for Annie+UK
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This message was authored by: Annie+UK Answer

Message posted on ‎20 Dec 2023 09:34 PM

Re: SKY + not playing back

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: Oddie2004

Message posted on ‎20 Dec 2023 10:49 PM

Re: SKY + not playing back

Planner rebuild does not work with this or the issues with catch up.I have escalated to Customer Priority Team who are aware of a major issue for over  a week now and technicians are trying to resolve it.

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