Reset PIN without internet

[Flag01]

Elderly parents have forgotten PIN so needto reset it. It's not the last 4 digits on viewing card. They don’t have broadband so the process on the box doesn't work. They haven't set up an online account. 

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)