0

Discussion topic: My Sky + box has stopped working because the (coaxial?) cable has broken

Reply
This message was authored by zella1920 This message was authored by: zella1920

My Sky + box has stopped working because the (coaxial?) cable has broken

The cable between the dish and the box has broken, the metal clips at the end of the cable disintegrated and came out of the box and now can't go back in.

 

I wondered if it is worth repairing/replacing (if it can be repaired/replaced) or if an upgrade to Sky Q would be a good idea?

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: My Sky + box has stopped working because the (coaxial?) cable has broken

Posted by a Superuser, not a Sky employee. Find out more

It's not difficult to replace an f-connector which is fitted at the end of the cable, if you're DIY-minded. There are numerous video clips on YouTube which demonstrate how it's done.

 

If you decide to upgrade to Sky Q, the installer will sort out the cabling at no additional cost.

This message was authored by oj01 This message was authored by: oj01

Re: My Sky + box has stopped working because the (coaxial?) cable has broken

Posted by a Superuser, not a Sky employee. Find out more

@zella1920 wrote:

The cable between the dish and the box has broken, the metal clips at the end of the cable disintegrated and came out of the box and now can't go back in.

 

I wondered if it is worth repairing/replacing (if it can be repaired/replaced) or if an upgrade to Sky Q would be a good idea?


Sky won't repair it unless you do upgrade to Sky Q. However, you can get an independent satellite engineer to repair it. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion