Repeated grey screen on tv suggesting connection problem

[Davidedwin43]

Screen keeps appearing on tv suggesting broadband connection is poor..  I have rebooted sky box and modem.  Sky services screen says connection is good but grey screen reappears

[GD1]

@Davidedwin43  There are 3 diffrent boxes from Sky, which one do you have?  Sky+HD, Sky Q or Sky stream, the first 2 are not reliant on broadband for live TV.

[Davidedwin43]

I have Sky Hd

[GP56]

I too get this nearly on every channel. I have to either, switch on/off 2 or 3 times, switch channel and back again up to a dozen times, leave it for up to 15 mins or do a power down reboot sometimes twice. I am on my third puck since Jan 25 and its getting to my mental health. I can't rely on it. My sat gave me no probs in 25 yrs., I think these pucks are not fit for purpose, I'm at the end of my tether.

[Annie+UK]

@GP56 The forum this thread is in is for Sky Plus customers and not Sky Stream! 😞 Your problem will be totally unrelated as you have different hardware