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Discussion topic: Repeated grey screen on tv suggesting connection problem

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This message was authored by: Davidedwin43

Message posted on ‎24 Aug 2025 04:04 PM

Repeated grey screen on tv suggesting connection problem

Screen keeps appearing on tv suggesting broadband connection is poor..  I have rebooted sky box and modem.  Sky services screen says connection is good but grey screen reappears

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This message was authored by: GD1

Message posted on ‎24 Aug 2025 04:20 PM

Re: Repeated grey screen on tv suggesting connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Davidedwin43  There are 3 diffrent boxes from Sky, which one do you have?  Sky+HD, Sky Q or Sky stream, the first 2 are not reliant on broadband for live TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Davidedwin43

Message posted on ‎24 Aug 2025 11:28 PM

Re: Repeated grey screen on tv suggesting connection problem

I have Sky Hd

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