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Discussion topic: Re: Match Choice Red Button not working?

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This message was authored by Baggie1 This message was authored by: Baggie1

Re: Match Choice Red Button not working?

The Match choice button still does not work. This is the third time. We have Sky+ . Why is it on the screen if it is not in use. This is very frustrating as I have asked for help last time and nothing has changed

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This message was authored by caesarome This message was authored by: caesarome

Re: Match Choice Red Button not working?

Posted by a Superuser, not a Sky employee. Find out more

It is to late now for tonights games but if I remember I will check to see if I can access a red button game tomorrow via my box.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Match Choice Red Button not working?

Posted by a Superuser, not a Sky employee. Find out more

@Baggie1  I had same issues last night, just got a interactive services are not available check your box is connected to internet 

 

but I'm not sure that the red button coverage requires internet connection unless things have changed 

 

I'm planning (if I remember) to check again tonight and if I get same issues will take screenshots and flag them to sky 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by caesarome This message was authored by: caesarome

Re: Match Choice Red Button not working?

Posted by a Superuser, not a Sky employee. Find out more

@Baggie1 

This is working for me this evening.

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This message was authored by m.m.marian This message was authored by: m.m.marian

Re: Match Choice Red Button not working?

I keep getting the same problem

 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Match Choice Red Button not working?

Posted by a Superuser, not a Sky employee. Find out more

It's not working for me either on both main event or Football, plus it's not working on the tnt champions league games either I get the following after pressing the red button 

 

IMG_1351.jpeg
 My viewing card is inserted as I can view the game on the main channel as the image above shows, but granted box isn't connected to the web and never has been and I've always been able to view red button until recently, so I don't believe it requires a broadband connection unless the process has recently changed 

 

@Baggie1 @m.m.marian are you seeing the above image or something different (can you post screenshots) and are your boxes connected to the web

 

i'll flag this thread to sky and see if I can get any answers


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Match Choice Red Button not working?

Posted by a Superuser, not a Sky employee. Find out more

An update from me a power cycle of my box has got the TNT service working again, and the image in post 6 above has been replaced with a static image of the below 

 

IMG_1352.jpeg


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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