Problem With Viewing Card

[Andrew+00]

@Mark39

Thank you for your advice.  I spoke with an advisor, and I cancelled Sky Q installation, and can continue with Sky+HD.  Not sure if what the advisor said about boxes not working from August is correct as I haven't heard that before today.  Does anyone on here know for sure?  Thanks.

[Mark39]

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@Andrew+00 wrote:

@Mark39

Thank you for your advice.  I spoke with an advisor, and I cancelled Sky Q installation, and can continue with Sky+HD.  Not sure if what the advisor said about boxes not working from August is correct as I haven't heard that before today.  Does anyone on here know for sure?  Thanks.

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Putting it kindly, it seems to be a bit of a misconception amongst some advisers. Sky+HD boxes will continue to work normally for the foreseeable future. It's the non-HD Sky+ boxes that will be unable to receive Sky channels from August. That's because the Sky SD channels are moving to  DVB-S2 transponders which those boxes can't receive Sky+HD boxes can, however.

[Neil+Essex]

yeah but you won't get the full sky sports + service on sky +hd

[Moore8]

I can't get certain channels 

[Mark39]

@Moore8 welcome to this customer Community 🙂

We'll need some details to be able to try to help you.

[Adrian109]

That is exactly my problem but I did not remove the viewing card

[Mark39]

@Adrian109 what is? It's difficult to work out as you haven't referenced a particular post or user. Please can you clarify the issue you're having.