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Discussion topic: Problem With Viewing Card

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This message was authored by Andrew+00 This message was authored by: Andrew+00

Problem With Viewing Card

I have a Sky+HD box, and have it for many years.  Today for some reason I decided to remove the viewing card.  I have no idea why!  Anyway I inserted it, and on the subscription channels, message came up on the screen stating:

 

"There is a problem with your viewing card.  Ensure your Sky viewing card is correctly inserted"

 

It's definitely inserted corectly.

 

When I go to  Services - Settings - Details - Viewing Card Number - it says 'no card'

 

Would you know why this is, please?

 

Theviewing card nmber commences with a '5'

 

 

Thanks,.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Problem With Viewing Card

Posted by a Sky employee

Hi there @Andrew+00 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

Thank you for your help.  Sky sent me a new viewing card, but that didn't work.  I rang their call centre and they think there must be a problem with the card reader inside the box.  They don't repair Sky+HD boxes any more.  They are going to install Sky Q (1TB box) for me for £49.  The installation date was initially mid-July, but I went on-line and managed to reschedule it for a couple of weeks earlier.

This message was authored by HeathHayle This message was authored by: HeathHayle

Re: Problem With Viewing Card

@Andrew+00 if you wanted you could use a second hand sky+ box and match up your viewing card to that box to save you moving to sky Q

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= Sky+ SD boxes x4 (pace bskyb 3100) ===
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Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

Sky didn't mention that.  But I think now is the time for me to move to Sky Q as the new Sky Sports+ begins in August and they will have a lot of Football from the EFL on it which isn't available on Sky+HD boxes.

This message was authored by HeathHayle This message was authored by: HeathHayle

Re: Problem With Viewing Card

oh ok fair enough sky wouldnt mention that because they are trying to get everyone on sky Q

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= Sky+ SD boxes x4 (pace bskyb 3100) ===
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This message was authored by Mark39 This message was authored by: Mark39

Re: Problem With Viewing Card

Posted by a Superuser, not a Sky employee. Find out more

@Andrew+00 yes, Sky+ is a legacy product which Sky no longer market, so it wouldn't feature in any conversation with them. It's simply a product they no longer offer.

Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

I have been thinking of moving to Sky Q ever since the new EFL (English Football League) contract was announced and that most of the matches will be on Sky Sports+ which won't be on Sky+HD.  Just got to wait now until it is installed.  Thanks.

This message was authored by oj01 This message was authored by: oj01

Re: Problem With Viewing Card

Posted by a Superuser, not a Sky employee. Find out more

@Andrew+00 wrote:

Thank you for your help.  Sky sent me a new viewing card, but that didn't work.  I rang their call centre and they think there must be a problem with the card reader inside the box.  They don't repair Sky+HD boxes any more.  They are going to install Sky Q (1TB box) for me for £49.  The installation date was initially mid-July, but I went on-line and managed to reschedule it for a couple of weeks earlier.


Sky are currently pushing for everyone to move from Sky+HD boxes to Sky Q by offering free installation. So why they're charging you £49 is a bit cheeky. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

I could have got it for free if I subscribed to Netflix, but there isn't anything on there for me, so I had to pay the £49.  Got to wait 4 weeks for it to be installed.  I was surprised as I thought it would be done inside a week.

Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

An update. 

 

My Sky+HD box is now working again.  I 'fixed' it by inserting and taking out the viewing card quickly lots of times over a period of around 30 seconds.  Then left it inserted and the subscription channels are now available.  Perhaps there was some debris or dust inside the box preventing the chip on the card contacting the card reader.   Both my old viewing card and new viewing card work.  However I have left the new one in. 

 

I may now cancel Sky Q installation as I have been thinking that over people in the house won't be able to get to grips with it as they are used to Sky+HD.   I wonder if I will get the £49 reimbursed?

 

Oh and while I'm on here, how do I edit posts?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problem With Viewing Card

Posted by a Superuser, not a Sky employee. Find out more

@Andrew+00 wrote:
Oh and while I'm on here, how do I edit posts?

@Andrew+00 

You need to reach level 3 in order to be able to edit your own posts.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

Thank you @Daniel0210 

 

That rule is an absolute joke, isn't it?! 

 

If I realise I have made a mistake in a message after I have posted it, I have to post again to rectify it!  I assume the people who run the forum don't mind lots of additional messages.

This message was authored by Mark39 This message was authored by: Mark39

Re: Problem With Viewing Card

Posted by a Superuser, not a Sky employee. Find out more

@Andrew+00 wrote:

I may now cancel Sky Q installation as I have been thinking that over people in the house won't be able to get to grips with it as they are used to Sky+HD.   I wonder if I will get the £49 reimbursed?


Best check first with Sky that you can continue with Sky+ if you cancel Sky Q.

Andrew+00
Topic Author
This message was authored by Andrew+00 This message was authored by: Andrew+00

Re: Problem With Viewing Card

 I have telephoned them and they said that the Sky+HD boxes will stop working this August.

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