On Demand on sky+

[Dizzy+Ros]

My in demand box is not working was told they can't sort it but I feel they wanted to push me to take sky Q is this right it won't work 

[Annie+UK]

https://helpforum.sky.com/t5/Sky/On-demand-download-failure-Sky-on-2-boxes/td-p/4218170

[Mark39]

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@Dizzy+Ros wrote:

My in demand box is not working was told they can't sort it but I feel they wanted to push me to take sky Q is this right it won't work 

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In what way is it not working?