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Discussion topic: No satellite

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This message was authored by: Jan810

No satellite

no satellite people had put scaffolding up. They took the satellite down and now we put it up and I've got no signal. All my boxes are working. Yes my satellite is not. Can I have some engineer over please? And can we please speak to a human being

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This message was authored by: caesarome

Re: No satellite

Posted by a Superuser, not a Sky employee. Find out more

@Jan810 

You will have to find a company local to you as Sky do not support Sky+ systems so will not send out an engineer im

afraid.

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This message was authored by: Mark39

Re: No satellite

Posted by a Superuser, not a Sky employee. Find out more

@Jan810 the dish has to ge aligned very accurately in order to receive a good signal. You wouldn't be able to do that without proper equipment. 

 

Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

This message was authored by: Daniel0210

Re: No satellite

Posted by a Superuser, not a Sky employee. Find out more

@Jan810 

And arranging a local satellite engineer would be at your own expense. 


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