42

Discussion topic: No Satelite Signal Message

Reply
Reply
This message was authored by Frantic71 This message was authored by: Frantic71

No Satellite Signal

Having ongoing issues with no satellite signal on my Sky+ box , we've checked all the cables tried restarting etc but still having problems. Our dish is fixed on our back wall which backs onto a field so we have has issues with strong winds and not sure if this is affecting the dish? My sons a key worker and I suffer with anxiety, depression and Chronic fatigue syndrome so with the lockdown we need our tv . Please help 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No Satellite Signal

Posted by a Superuser, not a Sky employee. Find out more

A misalignment of the dish can cause this, you'll need someone to realign it

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Frantic71 This message was authored by: Frantic71

Re: No Satellite Signal

Thanks Annie , it's ok when it's been on a while just when it's first switched on? 🤬😊

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No Satellite Signal

Posted by a Superuser, not a Sky employee. Find out more

Faulty LNB or dodgy wires

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: No Satellite Signal

Posted by a Sky employee

Hey @Frantic71,

 

Try our troubleshooting steps here. If we have dates available you will be able to book an engineer appointment at the end of the article.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Frantic71 This message was authored by: Frantic71

Re: No Satellite Signal

Hi Chloe

Thanks for getting back to me. We've tried troubleshooting twice and the dish was moved by an engineer previously to get a better signal. It seems worse early afternoon?? 

Aa I advised previously my son is a key worker and I have chronic health issues along with anxiety and depression so we do rely on our Sky! 

if someone could come asap we would really appreciate it?

This message was authored by Frantic71 This message was authored by: Frantic71

Re: No Satellite Signal

Also no signal to freeview on the tv? @Chloe-W22 

This message was authored by angrymushroom This message was authored by: angrymushroom

Re: No Satellite Signal

unfortunately not as the online booking system not available, how do you book an engineer if this is not working.

 

This message was authored by Mark39 This message was authored by: Mark39

Re: No Satellite Signal

Posted by a Superuser, not a Sky employee. Find out more

@Frantic71 if you're unable to book online, you'll need to arrange a service call directly with Sky - it can't be done via the forum. 

 

Freeview comes from your tv aerial, not your Sky dish. Is the cable from ypur tv aerial plugged into the back of your Sky box? If so, try unplugging it and connecting the cable straight to the aerial socket on the back of your tv.

This message was authored by Frantic71 This message was authored by: Frantic71

Re: No Satellite Signal

@angrymushroom @Chloe-W22  it will let me book an appointment but the problem being they would have to come through the house to look at the dish as I have no rear access.

This message was authored by Frantic71 This message was authored by: Frantic71

Re: No Satellite Signal

@Mark39 @It seems ok at the moment but if it happens again will get in touch with Sky 

This message was authored by CR4 This message was authored by: CR4

Re: No Satelite Signal Message

No signal weather good.  Turned off and wait still no signal.  Neighbour has same issue and use same dish.

This message was authored by Mark39 This message was authored by: Mark39

Re: No Satelite Signal Message

Posted by a Superuser, not a Sky employee. Find out more

@CR4 wrote:

No signal weather good.  Turned off and wait still no signal.  Neighbour has same issue and use same dish.


Your best option is to arrange a service call.

This message was authored by loverboi This message was authored by: loverboi

Re: No Satelite Signal Message

@wdfortyplus606  hi have you tried to look on amazon for the plastic spikes you  can put on the arm of the dish as that will deter and keep the birds off the arm of the dish and you wont lose signal🤔😁😀🙂😊 and they wont hurt the birds etc but will deter them from sitting there tho :):D

This message was authored by LEWFAM This message was authored by: LEWFAM

Re: No Satellite Signal

@Chloe-W22I wonder if you can help our very strange situation please.

 

Our Sky works fine all day then early evening around the same time, if we try and change channels we get the 'No Satellite Signal click yellow button to fix' message.

 

This has been happening for over a week now and every evening we have been following the steps, re setting the box or watching something on catch up. 

 

What we can get our heads around is that it only happens in the evenings .. can you offer any advice/assistance please or a contact number.  I would like to get this sorted ASAP.

 

Many thanks

 

Ps. I couldnt see the new message option so replying to this one.

LEWFAM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion