No Satellite Signal

[Frantic71]

Having ongoing issues with no satellite signal on my Sky+ box , we've checked all the cables tried restarting etc but still having problems. Our dish is fixed on our back wall which backs onto a field so we have has issues with strong winds and not sure if this is affecting the dish? My sons a key worker and I suffer with anxiety, depression and Chronic fatigue syndrome so with the lockdown we need our tv . Please help 

[Annie+UK]

A misalignment of the dish can cause this, you'll need someone to realign it

[Frantic71]

Thanks Annie , it's ok when it's been on a while just when it's first switched on? 🤬😊

[Annie+UK]

Faulty LNB or dodgy wires

[Chloe-W22]

Hey @Frantic71,

Try our troubleshooting steps here. If we have dates available you will be able to book an engineer appointment at the end of the article.

Thanks,

[Frantic71]

Hi Chloe

Thanks for getting back to me. We've tried troubleshooting twice and the dish was moved by an engineer previously to get a better signal. It seems worse early afternoon?? 

Aa I advised previously my son is a key worker and I have chronic health issues along with anxiety and depression so we do rely on our Sky! 

if someone could come asap we would really appreciate it?

[Frantic71]

Also no signal to freeview on the tv? @Chloe-W22 

[angrymushroom]

unfortunately not as the online booking system not available, how do you book an engineer if this is not working.

[Mark39]

@Frantic71 if you're unable to book online, you'll need to arrange a service call directly with Sky - it can't be done via the forum. 

Freeview comes from your tv aerial, not your Sky dish. Is the cable from ypur tv aerial plugged into the back of your Sky box? If so, try unplugging it and connecting the cable straight to the aerial socket on the back of your tv.

[Frantic71]

@angrymushroom @Chloe-W22  it will let me book an appointment but the problem being they would have to come through the house to look at the dish as I have no rear access.

[Frantic71]

@Mark39 @It seems ok at the moment but if it happens again will get in touch with Sky 

[CR4]

No signal weather good.  Turned off and wait still no signal.  Neighbour has same issue and use same dish.

[Mark39]

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@CR4 wrote:

No signal weather good.  Turned off and wait still no signal.  Neighbour has same issue and use same dish.

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Your best option is to arrange a service call.

[loverboi]

@wdfortyplus606  hi have you tried to look on amazon for the plastic spikes you  can put on the arm of the dish as that will deter and keep the birds off the arm of the dish and you wont lose signal🤔😁😀🙂😊 and they wont hurt the birds etc but will deter them from sitting there tho :):D

[LEWFAM]

@Chloe-W22I wonder if you can help our very strange situation please.

Our Sky works fine all day then early evening around the same time, if we try and change channels we get the 'No Satellite Signal click yellow button to fix' message.

This has been happening for over a week now and every evening we have been following the steps, re setting the box or watching something on catch up. 

What we can get our heads around is that it only happens in the evenings .. can you offer any advice/assistance please or a contact number.  I would like to get this sorted ASAP.

Many thanks

Ps. I couldnt see the new message option so replying to this one.