Mute button wont go off .

[Yvonne5657]

Hi just got new remote .set it up with sky help .had to put on mute so i could hear the mans instructions .now it wont turn my sound back on .can any one help ?

[Mark39]

Have you tried pressing the volume up/down buttons?

[Yvonne5657]

Yes i have no luck .ive just rebooted  hopefully that might sort it .but thank you for the help this is great had no idea this was here .👍

[Yvonne5657]

Ok that got volume back .now the volume buttons dont work .feel like a right idiot .

[Mark39]

You might have used ,an imperfect code when you programmed your Sky remote. For some TVs there's more than one code but not all give you full functions . You could try another one to see if it's any better.

[oj01]

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@Yvonne5657 wrote:

Ok that got volume back .now the volume buttons dont work .feel like a right idiot .

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Remember that the volume (and mute) buttons are controlling your TV, not your Sky Box. 

Sounds like you may not have used the correct code for your TV.

[Yvonne5657]

Thanks for the help👍