Im trying to cancel im in cooling off period help please. Ive made a mistake ordering this ee are ju

[Sylvia14]

Just want to cancel

[Daniel0210]

@Sylvia14 

What are you trying to cancel? You've posted in the Sky+ board and this platform hasn't been available to order for some time. 

[Sylvia14]

Hi I don't know how to do this I ordered s sky plus package it has arrived I've installed it but I don't like it. To be honest I'm too old my husband is 83 he wanted it but I've realised if anything happens to him or I the other won't be able to pay so I'm trying to cancel while I'm in 14 days. But not getting away apart from stressed with it.

[Annie+UK · Accepted solution]

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Daniel0210]

---

@Sylvia14 wrote:

Hi I don't know how to do this I ordered s sky plus package it has arrived I've installed it but I don't like it. 

---

@Sylvia14 

Just to reiterate, you haven't ordered or installed Sky Plus. Sky plus has not been available to new customers for years. Possibly Stream? 

[Sylvia14]

I ordered sky ultimate beg your pardon. But I would love sky phone number or how to cancel help.

[Daniel0210]

@Sylvia14 
The link was on the post from @Annie+UK that you was marked as the answer. 

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[Annie+UK]

---

@Sylvia14 wrote:

I ordered sky ultimate beg your pardon. But I would love sky phone number or how to cancel help.

---

I gave you a way to aquire the phone number in my earlier post!

@Daniel0210 I marked my post as the answer 🙂