MissingITV1andBBC1

[uncertain]

Thunderstom
has
stopped
access
to
BBC1
and
ITV1
SkyHD

[Mark39]

In what way?

Error message?

Has the tunderstorm passed?

[uncertain]

No
satellite
signal
onboth
SKyHD
boxes
However
other
channels
notaffected

[Mark39]

Assuming the thunderstorm has now passed (you didn't say) have you tried restarting both boxes by turning off at the plug for 5 minutes? If that doesn't help, it looks like your dish may have moved slightly and is now out of alignment.  You'll need to book an engineer to investigate.

[uncertain]

Thanks for your response
The storm has passed
Tried re-start and it failed
It's avery
olddish 
and
sadly
on
the
roof.(spacerbarfaultonmylaptop)
WillcontactSkydirectly

[Mark39]

That's not good. Sky don't normally climb higher than first floor bedrooms now. Is,there room for the dish to be relocated lower? 

[uncertain]

Dish
was 
fitted
years
ago 
by 
an
independent
installer.
Looks....like...SkyQ...beckons.......now..

[Mark39 · Accepted solution]

You should be able to get a good deal from Sky to switch, but I'd suggest not mentioning the dish problem until you've agreed a deal (you might otherwise lose a bit of bargaining points). You might want to start by saying you'd like to switch but don't want to pay any more.

They won't replace the dish on the roof though, but more likely install a new dish somewhere lower, providing it can still receive a good signal.

[uncertain]

Just to update
All the missing channels were restored without any further action a few days later..